Return Policy

Termination of the sales contract

The right to withdraw from a contract for the sale of products purchased at a distance, is regulated by Art. 9 - Art. 16 of the Emergency Ordinance no. 34/2014. In accordance with the provisions of GEO 34/2014, the Client has the right to terminate a distance contract, without having to justify the withdrawal decision and without incurring other costs than those provided in art. 13 para. (3) and to art. 14 of OUG34 / 2014.

Termination term

The Customer benefits from a period of 14 (fourteen) days to terminate a contract, the period calculated starting with the day when the Customer or a third party, other than the Courier and which is indicated in the delivery address of the order, enters into physical possession of products (Art. 9 of GEO34 / 2014).

Exercising the right of termination

In order to exercise the right of termination, the Client, before the expiration of the termination term, will inform Keysolutions SRL on the email address: regarding his decision to terminate the contract, through a request that must contain :

- buyer's name, email address and order number

- name and number of pieces for the products to be returned

- the payment method used for the order

- date of delivery of the products

- for orders paid in cash or with the card in the store, it is necessary to mention the IBAN account where the value of the products can be refunded

- reason for return (optional)

Keysolutions SRL will confirm to the Client by email, the confirmation of receipt of the termination request within 2 working days.

Exemptions from the right of termination

Exempted from the right of termination regarding distance contracts are contracts having as object the supply of products that have been unsealed or opened by the Client. According to article 16, letter e of GEO34 / 2014, used / tested cosmetic or personal use products cannot be returned for reasons of health protection or hygiene reasons.

Obligations of the Client in case of termination

In accordance with Art. 14 of GEO34 / 2014, the Client, in case of exercising the right of termination, undertakes to return to the headquarters of Keysolutions SRL, without undue delay and within 14 (fourteen) days from the date on which he communicated its decision to terminate the contract.

Keysolutions SRL bears the costs of returning the products. The customer undertakes to return the products only through courier companies or staff, informing Keysolutions SRL about sending the return. The customer is responsible only for the reduction of the value of the products resulting from their erroneous handling.

Considering the nature of the products sold by Keysolutions SRL, the Customer undertakes to return the products in a perfect and impeccable condition, unused / untested, with the original seal and packaging, respectively in a condition in which the Product can be sold again. The product will be returned together with all accessories, free samples, gifts, in the original undamaged packaging and instructions for use.

As the products sold by Keysolutions SRL are obtained from natural and synthetic raw materials, no returns will be accepted due to differences / discrepancies in color / smell / texture between the same type of product from different batches / similar batch, they do not represent a lack of hidden conformity / vice.

The Customer will return the Product to Keysolutions SRL at: Calea Torontalului nr.7 Sc. B; ap.4, Timișoara, Timiș, Romania, tel: 0735 277 733. Keysolutions SRL does not accept parcels sent to an address other than the one mentioned above or parcels sent by Romanian Post.

Keysolutions SRL reserves the right to make a quantitative and qualitative inspection of the returned products. After that, it will confirm the assumption of the necessary legal obligations in case of termination.

For partial order returns, if the value of the products remaining in the order does not comply with the conditions of the offer / promotion regarding free shipping, more precisely their cumulative value does not exceed 300 lei, we will refund the value of returned products less the cost of a transport related to stored products. are attached to an order that does not qualify for free shipping).

Obligations of Keysolutions SRL in case of termination

Keysolutions SRL will return all amounts received as payment from the Customer, including, as appropriate, delivery costs, no later than 14 days from the date on which Keysolutions SRL came into physical possession of all products returned by Client. For the partial return of an order and for the full return of an order, after opening the package, the delivery costs paid by the Customer when placing the order are not refunded.

Keysolutions SRL will reimburse the amounts due as follows:

- for orders paid by bank card, online - by refund to the account from which the payment was made;

- for orders paid in cash in the store, courier - it is necessary to provide us with the details of a bank account for the transfer of amounts;

The reimbursement of the amounts paid by the Client to Keysolutions SRL cannot be made in cash.